Get in touch with our helpdesk: helpdesk@woodeye.com , +46 13 460 51 12
SERVICE & CARE
We’ve Got You Covered
Whether you need to order and replace a spare part, train a new operator or book a service visit, we’ve got you covered.
Our aftermarket department offers a variety of services so that you can keep running at full potential.
At your service
Our helpdesk is available for fast access to our skilled technicians by phone and online. The helpdesk will assist when trouble strikes or production disturbances occur to support you in finding a solution. Our helpdesk is open on workdays 8-17 CET for all customers at an hourly cost. With a WECARE agreement, free helpdesk is always included along with exclusive access to the helpdesk on evenings and weekends.
Different needs, different solutions
Preventive Service
Regular maintenance is important for keeping your operation running smoothly and with minimum downtime.
Repair visits
Repair visits are scheduled when there’s an issue we determine needs on-site service to be solved.
Spare Parts
When needed, we will provide you with original spare parts to ensure the uptime of your operation.
Tuning & Optimization
During a tuning visit we work to uncover that extra potential in your operation and tune your scanner to maximum efficency.
Software functions
We have an extensive list of functions and options that you can add to gain extra functionality in your current scanner.
New releases
Keep your scanner up to date with new features that are available when you upgrade to new software releases.
Operator Training
It’s essential that every new operator gets the proper training to operate the scanner.
WECARE Priority
Customers with WECARE are granted priority to our Helpdesk, our part-exchange and when booking service visits.
WECARE service packages
With our WECARE service packages, we make sure that your scanner and your operation reach their full potential. We offer three different levels of WECARE contracts containing the most important parts of our service offer. These are designed to ensure the quality in your product, and, the performance of your scanner.
We make it easy to keep your scanner on track
With WECONNECT Diagnostics, the scanner informs you of the active hours of every component so that you can be ready to replace parts with limited runtime.